Bengaluru man hacks IndiGo website to retrieve lost luggage. Now, Twitter wants his help

Nandan Kumar, a software engineer from Bangalore, has garnered the doting attention of netizens after he played an upper hand with IndiGo. While travelling from Patna to Bangalore on an IndiGo flight, Kumar was in a pickle after his luggage was mistakenly picked up by a co-passenger.

It did not take long for the incident to snowball into a larger scenario that prompted Kumar to use his developer skills for good.

The techie took to Twitter to share his story of retrieving his luggage and also pointed out the security breaches in IndiGo’s website.

Check out the post:

Soo I traveled from PAT – BLR from indigo 6E-185 yesterday. And my bag got exchanged with another passenger.

Honest mistake from both our end. As the bags exactly same with some minor differences. 2/n

— Nandan kumar (@_sirius93_) March 28, 2022

Kumar has now become a mini-celebrity among netizens for using his engineering skills for a necessary cause. So much so, that Twitter now wants his help to resolve their issues faced while travelling by flight.

From asking Kumar to check their luggage status to requesting him to give them access to the portal to choose extra leg space and hot meals, people had a lot to say.

Take a look at the queries:

@_sirius93_ I shall definitely get in touch with you for all my airline related queries because nowadays the waiting time is horrendous 🙁

— JJ (@MrKool_JJ) March 30, 2022

@IndiGo6E great work! So proud of you pic.twitter.com/m3YxM7V4Br

— kaustubh mokashi (@kaustubh1605) March 29, 2022

Now I know whom to contact in case the story repeats and am the one trying my luck. A great story and a highly significant moral at the end.

— Bipindra NC (@ncbipindra) March 29, 2022

Now I know who to turn to when my baggage gets lost. Great story and well documented.

— Alagu Balaraman (@alagu_b) March 31, 2022

In my career of 15 years in aviation this is surely the most amazing and epic way a passenger has resolved his query on his own. I shall surely contact you in the future if i ever need any specific info. Hats off

— Siddharth Agarwal (@discoversidd) March 28, 2022

Looking for a job? Hit me up anytime from now till eternity.

Engineering is all about finding a solution where & when the problem arises.

— Nayan Goenka (@nayan576) March 30, 2022

Modern problems require modern solutions their firewall might be having a hole

— Annuragism (@a14n5u8r1g) March 31, 2022

IndiGo had shared a note of apology on Kumar’s Twitter post saying that they regretted the inconvenience caused and assured him that the security structure of the website was ‘robust’.

According to a report by Storypick, Kumar mentioned that the airline had called him and apologised as well.

Now, this is some next-level ethical hacking. What are your thoughts? Let us know in the comments box.