Zomato, Swiggy back after brief outage

Food delivery apps Zomato and Swiggy were down for users across India. Users were unable to refresh the feed and order food. Several users reported that they were met with “Something went wrong. Please try again later” messages when they tried to access the Zomato app. A technical snag caused by Amazon Web Services has reportedly caused the two apps to crash.

Swiggy only went down for a couple of seconds and Zomato too seems to be working just fine for users. However, it did give a tough time to the users while it was not functioning. A user wrote that his order was on the way when the app crashed and he was no longer able to track his order.

Another user wrote that he was unable to order food a few days after he upgraded to Zomato’s subscription plan. Like several other users, he was not able to access the food menu. Zomato and Swiggy responded to user complaints stating that they were looking into the “temporary glitch”. Acknowledging the issue, Swiggy said, “We’re currently unable to process your request as we’re experiencing technical constraints. Not to worry, our best minds are on it and we’ll be up and running soon.” Zomato too said that it is working on the “technical glitch”. “We are facing a temporary glitch. Please be assured our team is working on this and we will be up and running soon, the company said.

As per downdetector, Zomato and Swiggy faced issues around 1:48 pm. This was the time when maximum users ordered lunch.

This is a developing story.

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